Uncharted Adventures (‘the Company’, ‘we’, ‘us’, ‘our’ and ‘UA’) accepts tour (‘tour’, ‘trip’) bookings subject to the following conditions; therefore, take the time to read and understand all conditions before booking a trip.
By booking a tour with us you acknowledge that you have read, understand, and agree to be bound by these terms and conditions (‘the terms’) which constitute the entire agreement between you and us.
If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these terms on behalf of the other participants in your party. Your booking is confirmed and a contract exists when we issue a written confirmation that your place on a trip has been reserved following receipt of the applicable deposit amount. You must be at least 18 years of age to make a booking.
To secure your place on a trip you are required to pay a deposit of $200 and the remaining amount must be paid no more than 60 days before the trip date. If your booking is made within 60 days of departure then the full amount is due at the time of booking. Payment is possible by credit card or debit card. When your deposit funds have been received by Uncharted Adventures, we will issue a written confirmation that your place on tour is reserved. It is at this point that a contract between you and Uncharted Adventures comes into existence.
Should you wish to cancel your booking, cancellation fees will apply and are expressed as a percentage of the overall price of the trip.
If you cancel the trip:-
a) Within 7 days of paying your deposit – we will return the full deposit amount (as long as the cancellation notice was not received within 60 days of the trip departure date ). b) After that period, but more than 60 days before the departure date – we will retain the full deposit amount. However, you can choose to put this towards any future Uncharted Adventures trip. c) Between 59 and 30 days before departure – we will retain 50% of the overall trip price. d) less than 30 days before departure – we will retain 100% of the overall trip price. Cancellation will only be effective when we receive written confirmation of the cancellation.
Cancellation Process: To cancel your booking, you must send a written notice to us by email to info@wagja.com. Cancellation fees will be applied per person according to the schedule outlined in this section.
Unused trip portion: If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after the departure date, or
leave it before its completion, no refund will be made. It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy. All claims must be made directly to the insurance company.
If Uncharted Adventures is forced to cancel your trip, we will let you know with as much notice as possible. In these circumstances, you can choose from two options:
a) you can transfer amounts already paid towards another Uncharted Adventures trip on a future departure date.
b) receive a full refund This guarantee is not applicable in the case of force majeure (see clause 15). We may cancel a trip at any time before departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. In such circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs.
We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess, or non-refundable flights. You are advised only to book fully flexible transport and other arrangements that can be canceled or changed without charge. We strongly recommend you have comprehensive travel insurance that includes cancellation coverage.
If you want to transfer from one tour to another, to a future departure date, or transfer your booking to a third party, you must notify us at least 60 days prior to departure of the original confirmed booking. Thereafter all changes will be treated as cancellations and subject to the charges in clause 3.
Amendments to any other arrangement made in conjunction with your trip will incur a $100 administration fee per booking, per change. This fee is in addition to any charges levied by our suppliers, such as hotels, ground operators, or airlines. No amendments are permitted to your booking within 10 days of departure. Changes are subject to availability.
While we endeavor to operate all trips as described in the published itineraries, we always reserve the right to change the itinerary.
Changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment, or comfort. Any changes are at the discretion of Uncharted Adventures.
This includes the right to replace guides, alter accommodations, change transport, modify the order in which places are to be visited, and make any other changes to the itinerary. We will inform you of any such changes as soon as reasonably possible.
For us to confirm your travel arrangements (internal flights, accommodations, permits, and other inclusions) you will be required to provide some personal details including (but not limited to) full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.
You are responsible for ensuring that all information you provide is accurate and up-to-date. If a change is required any extra costs incurred for making the change will be charged to you along with an administrative fee.
If you fail to provide all required information before the date on which full payment is due it may result in additional charges or non-refundable cancellation of your trip. You may also be requested to complete a pre-trip survey to enable us to personalize your experience better.
The price of your trip includes :
The price of your trip excludes the following:
Our trips are led by a Trip Leader. The decision of the Trip Leader is final on all matters likely to affect the safety or well-being of any traveler or staff member participating in the trip. If you fail to comply with a decision made by the Trip leader or interfere with the well-being or mobility of the group, the Trip leader may direct you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, and regulations of the country you are visiting.
You consent to us using any photos or videos of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant Uncharted Adventures, its contractors, sub-contractors, and assigns, a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes without any further obligation or compensation payable to you.
Uncharted Adventures may offer discounts or reduced pricing on specific trips. Any such reduced pricing applies strictly to new bookings only and may become available after you have already paid your deposit and confirmed your place on tour. Bookings for which the traveler has already paid a deposit are locked into their original price and are not entitled to the reduced pricing. Different passengers on the same trip may have different prices. Your best option, if you like the price you see is to book at that time.
From time to time, whenever Uncharted Adventures introduces new trips and tours on our routes, we may offer customers the opportunity to participate in the inaugural tour to help us test the service. Such trips will be known as ‘Insider Trips’ and offered to customers at significant discounts in return for feedback and online reviews. By participating in such an insider trip, you agree to provide trip feedback and reviews in the format requested by Uncharted Adventures.
Optional items not included in the trip price – such as any activity, transportation, meal, product, service, or event not explicitly stated in the itinerary – do not form part of the trip or this contract. You accept that any assistance given by your group leader or host in selecting, arranging, or booking optional activities does not render us liable for them in any way. The contract for providing that item will be between you and the activity provider. If you decide to participate, you do so voluntarily and should take precautions to ensure your safety.
We do not guarantee that any optional activity or excursion mentioned on our website or marketing materials will be available to book during your trip as these services do not form part of our contract and are not under our control. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.
We regret that we cannot accept liability or pay any compensation where the performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss, or expense of any nature as a result of “force majeure”. In these conditions, “force majeure” means any event that we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threatened war, mechanical breakdowns, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, adverse weather conditions, disease, fire, and all similar events outside our reasonable control.
Travel insurance is mandatory for all our travelers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses, and emergency repatriation, with a recommended minimum coverage of $200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability, and loss of luggage and personal effects.
It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and ensuring that there are no exclusion clauses that would limit the coverage that you might reasonably need.
Trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses should an Uncharted Adventures trip be canceled for any reason, whether voluntarily by you or by Uncharted Adventures.
Uncharted Adventures is not responsible for securing or protecting your baggage or belongings at any time during any trip.
You must provide your travel insurance policy number and the insurance company’s 24-hour emergency contact number in advance of joining the trip; you will not be permitted to join the trip without these details.
You are responsible for arranging and must have, a valid, acceptable passport and any visas and vaccination certificates required for the whole of your tour. Please check with the appropriate consulate or embassy for the latest entry requirements. Your passport must be valid for 6 months beyond the duration of the trip.
Information about these matters or related items (climate, clothing, baggage, personal gear, etc) is given in good faith but without responsibility on the part of Uncharted Adventures. We are not responsible if you are refused entry to a country because you lack the correct passport, visa, or other travel documentation.
You agree that you are responsible for the full amount of any loss or expense incurred that is a direct result of your failure to secure or have proper travel documentation. If you are unable to join your trip, you will not be reimbursed or refunded any amounts as per the Uncharted Adventures cancellation terms.
You agree that you do not have any condition, physical or mental, that would create a hazard for you or other travelers or affect other people’s enjoyment of the trip. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the trip, or stop you from participating in any activities described in the itinerary, you must inform us in writing when the booking is made.
Note that we are not a medical authority. We assume no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the trip.
While we always monitor closely the security situation in the places we visit and may provide information, it is your responsibility to become informed about the areas where you are going to travel including any travel advisories and warnings issued by government authorities in your country.
If you have a complaint during your trip please inform your host at the time so that they can attempt to rectify the matter. If satisfaction is not reached through these means, or you wish to claim compensation, then please notify us in writing within 30 days of the tour end date. Contact us at info@wagja.com
You acknowledge that Uncharted Adventures trips are adventurous and that participation involves a degree of personal risk to your health and safety. You will be participating in adventurous activities and visiting places where the political, cultural, and geographical attributes present dangers and physical challenges greater than in your daily life. It is your responsibility to acquaint yourself with all relevant travel information, consider the potential risk to your health and safety, and take responsibility for the decision to participate in the trip in light of these risks.
You hereby assume responsibility for all such risk and release Uncharted Adventures from all claims and causes of action arising from any losses, damages, injuries, or death resulting from risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventurous activities such as those included in our itineraries.
During the tour, you agree to take all prudent measures about your safety including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither Uncharted Adventures nor its third-party suppliers are liable for loss or damages caused by your failure to comply with safety instructions or warnings.
Traveling with Uncharted Adventures requires flexibility and the understanding that changes may be made to the itinerary if circumstances necessitate them. For any forced changes to the itinerary or accommodation, we will endeavor to provide the closest possible equivalent available to us.
The Guide: Clients are expected to respect the authority of the guide/leader/local operator at all times. Uncharted Adventures reserves the right to accept or reject any individual as a group member at any time. Uncharted Adventures also works in partnership with local operators, whose local expertise is invaluable to the execution of our tours. While we make every effort to work with reliable and reputable third-party operators, Uncharted Adventures cannot assume responsibility for any actions or omissions of third parties that result in personal injury, property damage, or other loss to our clients.
While Uncharted Adventures offers adventure experiences that, by their nature, may involve certain risks, we are committed to providing our clients with safe and enjoyable experiences. We expect our clients to understand the physical requirements of the adventure and to be in good health before undertaking our trips. Although we ask clients to confirm their physical fitness and that they do not have undisclosed medical conditions, it is ultimately the client’s responsibility to ensure they are medically fit for the trip.
Suppose any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason. In that case, such term or condition shall be deemed severed from this contract or amended accordingly only to the extent necessary to allow all remaining terms and conditions to survive and continue as binding.
The laws of Jamaica govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts.
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